Woods WorldWide by Williams
the ultimate online store for bespoke wooden gifts and homeware
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Terms & Conditions


Buying On Line from Woods World Wide by Williams

Please read these terms carefully, and print and keep a copy of them for your reference.

About Us
This website is owned and operated by:
Paul Williams
Woods World Wide by Williams
Swift Cottage
Water lane
Norwich,  NR12 8BL

If you need to contact us, please e-mail us at [email protected]
or call us direct on 07771 950 911.

Making a contract with us
When you place an order with us, you are making an offer to buy
goods. We will send you an e-mail to confirm that we have received
your order.

We will then check the price and availability of the goods.
If we accept your order, we will e-mail you again to confirm that a contract
has been made between us.

We will not take payment from you until we have accepted your order.

In the unlikely event that the goods are no longer available, or that
we have made a pricing mistake, we will advise you of this and there
will be no contract between us.

If the goods are not available, we may offer to supply you with
substitute goods. If you decide not to accept the substitute
goods, you will not have to pay to return them to us.

How to place order
Select your item from our online shop. When you decide to pay, click on the
checkout button which will take you to our Paypal online payment partner.
Here you will be able to use most major credit and debit cards or use your
own existing Paypal account.

You will be given the opportunity to change or cancel your order all the way through
the process up until the final confirmation screen.

All our prices include UK mainland delivery charges. Non UK buyers
should contact us direct before placing an order for delivery charges.

Many of our products are available from stock. However if this is
not the case we will contact you to discuss potential delivery times. 
If the goods are lost or damaged in transit, please let us know

Cancellation and returns
You can cancel your contract at any time up to 7 working days
after the day of delivery. To do this, please e-mail us or write to

You do not have to give any reason for cancellation. However, a brief
explanation will help us to improve the service we offer to customers
in the future.

If you cancel, you must return the goods to us at your own
expense.1 You must ensure that the goods are packaged adequately
to protect against damage.

If you fail to return the goods, we will collect them, and we will charge
you the direct cost of collection. If you fail to take reasonable care of
the goods before they are returned to us, and this results in damage
or deterioration, we will charge you for the reduction in value.
This cancellation policy does not affect your legal rights
— For example, if goods are faulty or misdescribed.

Faulty goods
If there is a problem with the goods, please contact us. We will deal
with the matter in accordance with your legal rights.

Bespoke, personilsed orders                                                                                                                                                                                Please note that there is no refund if you have made a mistake when ordering                                                                                        bespoke or personilsed items, although we will do our best to rectfy the problem.

Changes to these terms
These terms were last changed on 1st December 2012.
These terms apply to your order. We may change our terms and
conditions at any time, so please do not assume that the same terms
will apply to future orders.



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